One agent team, every association.
Tenant-aware via Postgres Row-Level Security — not per-customer forks, not per-customer prompts to maintain. Aggie answering Mel at WDAA never sees the data sitting in another association’s row.
AI Across the Entire Platform
AI is everywhere in Agend
Not bolted on. Not a chatbot in the corner. AI is woven through every one of our 20 apps — generating courses, drafting emails, matching capabilities, scoring engagement, and watching for trouble — so the people running associations like WDAA can stop juggling tools and start leading their members.
15 apps. One AI core. Each app uses the layer differently — same audited, tenant-scoped pipeline underneath.
Architecture
Not a feature. A pipeline.
One stack from app to model. One contract for every association. One audit trail for every query.
Layer 1
Apps (15+)
Studio
Course Creator
LMS
Loop
Dashboard
ScopeSync
Atlas/QMS
CMS
CRM
Directory
Events
Jobs
+4
Layer 2
Agent specialists (6)
Aggie
Scout
Beacon
Atlas
Lumen
Sentinel
Layer 3
MCP tools (41)
Audit log
RLS-scoped queries
Tool registry
Opt-out guards
Token meter
Layer 4
Multi-provider model registry
Claude
Gemini
OpenAI
OpenRouter
Ollama (local)
Models swap with an env var.
Claude → Gemini → OpenRouter → local Ollama, all behind one interface. Pricing changes? Latency spikes? New frontier model lands? We flip a flag — the apps don’t care.
Every query audited.
The MCP tool layer logs who asked what, when, on whose tenant, with which model. Compliance officers love it. Pavan loves it more — she can show the APVB exactly what AI touched the CPD record and when.
“If we change a model tomorrow, no association even notices.”
16 capabilities
Every way Agend uses AI
Sixteen distinct AI capabilities, shipped or in flight, across the platform.
Studio · Port 3064
Shipped
AI Image Generation
Generate logos, banners, and social cards in WDAA’s exact brand — colours, type, voice — without firing up Photoshop.
Why: comms teams own the schedule, not the design backlog.
Imagen 3.0
At WDAA: Comms team reclaims 6 hrs/month.
Studio · Port 3064
Shipped
Auto Image Tagging & Library Org
A vision model captions and folders every uploaded asset so a five-year archive is searchable in seconds, not weeks.
Why: members’ faces and conference moments are findable, not lost.
Gemini 2.0 Flash
At WDAA: 5,000 conference photos catalogued in an afternoon.
Course Creator · Port 3073
In flight
AI Course Drafting
From PDF to lesson outlines, quizzes, and learning objectives — aligned to whatever framework your accreditation body insists on.
Why: the bottleneck is editorial review, not authoring from scratch.
Claude
At WDAA: Pavan ships an APVB-aligned course in 2 weeks, not 3 months.
Web Dashboard · Port 3060
Shipped
Six Specialist Agents
Aggie, Scout, Beacon, Atlas, Lumen, Sentinel. They live inside Loop channels and answer in your team’s tone.
Why: one conversation, six specialists, no tab-switching.
Claude Opus 4.7 + Haiku 4.5
At WDAA: Mel asks “who’s at risk?” once, gets the cross-system answer.
Web · Port 3060
Shipped
Membership Analyst (Lumen)
Renewal-risk plus engagement scoring across CRM, Events, LMS, and Loop — one view of every member’s temperature.
Why: silent members are the ones who churn first.
Claude Opus 4.7
At WDAA: Louise spotted 12 silent vets before they lapsed.
Web · Port 3060
Shipped
Revenue Strategist (Scout)
Sponsorship tier analysis, pricing scenarios, corporate-account targeting — with the deal history baked into every recommendation.
Why: the right call on Tuesday saves the renewal on Friday.
Claude Opus 4.7
At WDAA: $42K Western District renewal saved with a Tuesday call.
Web · Port 3060
Shipped
Compliance Sentinel
CPD posture, Code-of-Conduct watch, escalations — before the regulator even asks.
Why: audits are painful only when they’re a surprise.
Claude Opus 4.7
At WDAA: zero APVB-audit surprises this year.
ScopeSync · Port 3065
Shipped
RFP Requirement Extraction
Workshop transcripts and tender PDFs become structured requirements with confidence scores — so reviewers spend time on the 70%, not the 100%.
Why: the proposal deadline doesn’t care that you only got the brief on Friday.
GPT-4 (JSON mode)
At WDAA: corporate sponsor brief processed in 48 hrs.
ScopeSync · Port 3065
Shipped
Capability Matching
Each requirement is matched against the platform capability registry with reasoning — gaps surface before they become commitments.
Why: a clear “we already do that” vs “we’d need to build that” in minutes.
OpenAI
At WDAA: proposal mapping went from a week to an afternoon.
ScopeSync · Port 3065
Shipped
User Story + UAT Auto-Drafts
Approved requirements turn into stories with plain-language UAT steps a board member can read — no PM round-trip.
Why: the people approving the spec must understand the spec.
GPT-4o
At WDAA: board-approved spec ready for build, no PM round-trips.
Atlas / QMS · Port 3066
Shipped
Workflow Auto-Classification
New workflows are tagged Quality / Compliance / Operations on the fly — the dropdown nobody filled in is now answered for them.
Why: dropdowns are the silent killers of every QMS adoption.
Rule-based NLP
At WDAA: no admin field to fill, the system just knows.
Atlas / QMS · Port 3066
Shipped
Anomaly Detection
Catches duplicate workflows and over-allocated owners before they ship as confused processes to members.
Why: two CPD-renewal flows is one too many.
Jaccard similarity
At WDAA: spotted three duplicate CPD-renewal flows before they confused members.
Atlas / QMS · Port 3066
In flight
Workflow AI Assistant
Embedded chat with full account context plus tool calling — new staff don’t need a 40-page induction PDF.
Why: onboarding is the most expensive workflow you have.
Claude 3.5 Sonnet
At WDAA: new admin productive on day one.
CRM · Port 3069
Shipped
AI Email Drafting
Tone-controlled follow-ups grounded in the deal history — warm, professional, urgent, choose your register.
Why: the blank-page problem is half the reason follow-ups don’t happen.
Multi-provider
At WDAA: Dev’s renewal-reminder email open rate went 24% → 38%.
CRM · Port 3069
Shipped
Deal Activity Summarisation
Bullet trajectory of every deal — what happened, what’s next, where the energy is — in a glance.
Why: the cost of a bad handover is a lost deal.
Multi-provider
At WDAA: handovers between Mel and the board take minutes, not hours.
Directory · Port 3061
Shipped
Hybrid Semantic + Keyword Search
Find members by intent, not exact phrase, with graceful fallback to keyword when the embedding model is offline.
Why: nobody types the exact phrase that’s in the database.
Ollama embeddings + pgvector
At WDAA: “rural mixed-practice vets” returns the right 38 members instantly.
A day in the life
WDAA, 8:42am Tuesday.
Western District Veterinary Association. 230 members. Three-person admin team. Here’s how AI changes their morning.
-
8:42am
Mel opens her laptop.
Aggie has already drafted her morning brief: 3 deals progressing, 1 at risk (a $42K renewal — Western District corporate sponsor — 14 days quiet), platform green, 12 at-risk members surfaced, Pavan’s CPD post ready to review.
Mel didn’t ask. The brief was waiting.
-
9:15am
Louise checks the membership dashboard.
Lumen has flagged the 12 vets on her at-risk list. Each has a “what changed” note: career shift, surgery downtime, moved practice. Three are tagged “high-value, intervene this week.”
Louise has 30 minutes of focused work, not 3 hours of spreadsheet hunting.
-
10:30am
Dev drafts the November conference comms.
Beacon writes a personalised invite for each member tier: senior vets get the keynote angle, nurses get the CPD-credit angle, students get the bursary angle. Sentinel reviews for compliance language before the send.
3 hours of writing becomes 20 minutes of review.
-
1:45pm
Pavan ingests the new APVB practice guidelines.
A 50-page PDF. ScopeSync extracts each new competency, maps to existing LMS modules, flags gaps. Pavan reviews the gaps, accepts the rest.
No more reading the PDF twice and second-guessing.
-
4:10pm
A sponsor RFP arrives.
ScopeSync runs requirement extraction and capability matching while Mel makes coffee. Draft proposal lands in her inbox before she’s back.
48-hour turnaround, no Friday-night scrambling.
Architectural reassurance
Four pillars under everything.
The hard part isn’t the prompts. It’s the plumbing that makes them safe to ship to a hundred associations at once.
Tenant-isolated by construction
RLS at Postgres, not in agent code. WDAA’s data never touches another association’s session — even by mistake.
Provider-agnostic
Claude today, Gemini tomorrow, local Ollama for embeddings. Swappable behind one interface — pricing and latency stay our problem, not yours.
Audited end-to-end
Every tool call logged with account, user, agent, inputs. Compliance officers love this — the regulator-friendly answer is always one query away.
Cost-aware
Token usage tracked per agent per tenant. Budget alerts before surprises — nobody wakes up to a five-figure inference bill.
By the numbers
The shape of the platform today.
0
Apps
AI woven through every one
0
Specialist agents
One team, shared across every association
0
MCP tools
Each tenant-scoped, audited, opt-out aware
0
Model providers
Claude, Gemini, OpenAI, OpenRouter, Ollama — flip with an env var
Want this for your association?
AI woven through every part of the operation. One platform. One conversation. Your data, your tenant, your team.